The Challenge
The IBP’s IT billing model had maintenance and scalability difficulties due to its reliance on Excel. Collaboration and information sharing were limited, and the creation of simulation scenarios was not possible with simple spreadsheets. The goal was also to provide the operational departments with the ability to analyze the results.
A tool was needed to streamline and secure the processing of multiple source data. Limitations of Excel included the difficulty of evolving the model, sharing results, comparing multiple scenarios, the high risk of errors, and the difficulty for one user to pass on knowledge to another. MyABCM had advantages over Excel, particularly with regard to output, which was limited in Excel.
The Solution
In this section, speak about the decision process of your customer. Speak about how they discovered the product, what other solutions else they considered, and what made them ultimately decide to select your product.
Then, talk about how the customer started using your product to better their lives and/or their business. This section should mention specific features unique to your product that made their success possible. If available, include at least one quote from your customer in this section for their point of view.
The Results
For IBP, the implementation of MyABCM has been a success, as it provides a clear understanding of business and cost effects by linking them to the corresponding volumes. The group has found the restitution and traceability features to be valuable assets. In addition, MyABCM provides simulation capabilities and increases productivity, as the head of management control noted.
